TERMS AND CONDITIONS

Effective Date: June 2026 Business Name: Rank Pilot Website: https://d2c.rankpilot.net

1. Agreement to Terms

By accessing our website, booking a strategy call, or engaging Rank Pilot for any service, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

Rank Pilot provides Shopify ecommerce store development services for D2C (direct-to-consumer) brands. Our standard offering includes:

  • Custom Shopify store design and development
  • Indian payment gateway integration (UPI, cards, COD)
  • Mobile-first development
  • Courier partner integration
  • Order management setup
  • Basic SEO configuration
  • 30 days of post-launch support

The exact scope of work for each project is agreed upon during the strategy call and confirmed before work begins.

3. Payment Terms

Standard project fee: ₹25,000 (Indian Rupees) flat

Payment structure:

  • 50% advance (₹12,500) is due before work begins to confirm your project slot
  • Remaining 50% (₹12,500) is due upon project completion and your approval of the live store

Payment methods accepted: UPI (GPay, PhonePe, Paytm), bank transfer

The advance payment is used to secure your project slot in our calendar. By making the advance payment, you confirm your intent to proceed with the project.

4. Project Timeline

Our standard delivery timeline is 10 business days from the date of the kickoff call, provided that:

  • The advance payment has been received
  • All required assets (logo, product images, brand colours, product descriptions) are provided by the client within 48 hours of the kickoff call
  • Client feedback and approvals are provided within 24 hours of each review submission

Delays caused by late asset delivery or delayed approvals from the client will extend the timeline accordingly. Rank Pilot is not responsible for delays caused by factors outside our control including but not limited to Shopify platform issues, payment gateway approval processes, or courier partner onboarding requirements.

5. Client Responsibilities

To enable timely delivery, the client agrees to provide:

  • Brand logo in high-resolution format
  • Product photographs in adequate quality
  • Product descriptions and pricing
  • Brand colours and design preferences
  • Any reference stores or design inspiration
  • Timely responses to design approval requests (within 24 hours)

Failure to provide required materials in a timely manner may result in project delays for which Rank Pilot accepts no responsibility.

6. Revisions and Approvals

Design revisions: We offer unlimited design revisions prior to development. Once you approve the design and development begins, structural changes to the approved design may incur additional charges.

Final approval: Before the store goes live, you will be given the opportunity to review the complete store. By approving the store for launch, you confirm satisfaction with the deliverable.

Post-launch changes: Minor adjustments within the 30-day post-launch support period are included. Significant changes, new features, or additional pages beyond the agreed scope will be quoted separately.

7. Intellectual Property

Upon receipt of full payment, you own the complete Shopify store we build for you including all custom design elements created specifically for your brand.

You retain ownership of all assets you provide to us (logos, product images, content).

Rank Pilot retains the right to showcase your store in our portfolio, case studies, and marketing materials unless you specifically request otherwise in writing.

We do not claim ownership over your Shopify store, your business, or your brand.

8. Shopify Platform and Third-Party Costs

Rank Pilot builds stores on the Shopify platform. Please note:

  • Shopify charges a monthly subscription fee (currently starting at approximately ₹2,000-₹8,000/month). This is paid directly by you to Shopify and is not included in our service fee.
  • Payment gateway transaction fees are charged by the respective payment providers and are not included in our service fee.
  • Courier partner charges are based on your shipment volume and are not included in our service fee.
  • Any premium Shopify apps or themes beyond what is included in the agreed scope will be at additional cost.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of the project. We will not disclose your business strategy, financial information, or unreleased product details to any third party.

10. Limitation of Liability

Rank Pilot’s liability to you in connection with any project is limited to the total fees paid by you for that specific project.

We are not liable for:

  • Loss of revenue or profits resulting from your store’s performance after launch
  • Issues arising from Shopify platform changes or outages
  • Refund or return rate (RTO) outcomes after launch
  • Third-party service failures (payment gateways, courier partners, hosting)
  • Any indirect, consequential, or incidental damages

We build stores to industry best practices for Indian D2C ecommerce. Conversion rates and business results depend on many factors including your product, pricing, marketing, and market conditions — these are outside our control.

11. Refund Policy

Advance payment (₹12,500): The advance payment is non-refundable once the kickoff call has been conducted and work has commenced. If you cancel before the kickoff call, the advance may be refunded at our discretion minus any administrative costs.

Final payment (₹12,500): The final payment is due only after you approve the completed store. You are not obligated to make the final payment until you are satisfied with the deliverable.

If we fail to deliver within the agreed timeline (excluding delays caused by client) we will waive the final payment entirely.

12. Project Cancellation

Cancellation by client: If you cancel the project after work has commenced, the advance payment is forfeited. Any work completed up to the point of cancellation remains the property of Rank Pilot until full payment is received.

Cancellation by Rank Pilot: In the unlikely event that we are unable to complete your project, we will provide a full refund of all payments made and assist you in finding an alternative solution.

13. Support Period

Our 30-day post-launch support covers:

  • Bug fixes and technical issues with the store we built
  • Minor content updates (up to 2 per week)
  • Guidance on using the Shopify admin panel
  • Questions related to the store’s functionality

It does not cover:

  • New features or pages beyond the original scope
  • Marketing or advertising advice
  • Shopify subscription issues
  • Third-party app support

After the 30-day support period, ongoing support is available as a separate engagement.

14. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the revised terms.

16. Contact Us

For any questions regarding these Terms and Conditions:

Rank Pilot WhatsApp: 9309851078 Email: raz@rankpilot.net Website: https://d2c.rankpilot.net